This report summarizes the Policy Dialogue on Democracy and Service Delivery, which took place in Pretoria, South Africa, on 23–24 November 2015.

The event was timely, as it unfolded in a context of a growing and common concern, among all of the collaborating partners, regarding service delivery challenges in the region and their potential impact on governance and democracy.

The purpose of the deliberations was to allow for wider and deeper reflections on the complex relationship between service delivery and governance, and establish perspectives on policy and research that would be relevant for future engagements.


Publication date
15 August 2016
Number of pages


Executive Summary


1. Opening session

2. Contemporary service delivery challenges: domains and dimensions

3. Political impact and consequences of service delivery challenges

4. Socio-economic impact and consequences of service delivery challenges

5. Options for regional-level actions within SADC

6. Options for citizen engagement

7. Harnessing civil society and trade union engagements

8. The role of political parties

9. An agenda for policy research

10. Wrap-up session: next steps

11. Closing session

12. Annexes

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Democracy and Service Delivery

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