The questionnaire is a guide to drive, focus and target the collection of structured information for analysis.
The framework is focused not only on identifying problems or gaps in accountability but also on how these can be overcome. In order to devise possible actions leading towards reform, the assessment process needs to demonstrate a number of characteristics that allow a locally owned process to take place. More specifically, the framework is designed to be:
Service-specific, as it targets particular services and how democratic-accountability mechanisms perform in such services; Problem-based, as it requires the identification of particular problems at specific phases in the policy process, which are then subject to the assessment;
Action-oriented, as it seeks to lay the groundwork for improving accountability arrangements along the policy chain, thereby providing means of redress where providers fail in their obligations; and Inclusive, as it is open to integrate a variety of political actors and other stakeholders in the analysis of accountability in the delivery of public services.