Democractic Accountability in Service Delivery

Democratic accountability in service delivery
The Assessment Network

People expect their governments to deliver public services in an efficient manner that meets their needs and recognizes their human rights. People expect to be able to raise their concerns and to be listened to. This guide enables users to assess the degree to which public service delivery is subject to democratic accountability checks and, based on that knowledge, identify areas of concrete action for improvement.

Democratic Accountability in Service Delivery: A practical guide to identify improvements through assessment

This guide contains an assessment methodology to identify improvements in democratic accountability mechanisms. Users will find guidance to determine whether duty bearers can be held accountable throughout the policy process concerning the provision of public services, and how to devise improvements for such accountability mechanisms.

The guide is available in eight languages: English, Spanish, French, Arabic, Bahasa Indonesia, Russian, Ukrainian and Myanmar.

Principles and Phases

Find out more about the key principles underlying the Democratic Accountability in Service Delivery assessment framework as well as the phases at which these principles are present.


Find out how the Democratic Accountability in Service Delivery assessment framework is composed. This section introduces you to the questionnaire and explains the steps.

How to do an Assessment

Find out how to initiate and conduct an assessment. From the first steps until the final evaluation session, the following section gives you an overview about the essentials you have to consider when conducting a Democratic Accountability in Service Delivery assessment.

Descargo de responsabilidad: Los mapas presentados no implican por parte del Instituto ningún juicio sobre el estado legal de ningún territorio o el respaldo de dichos límites, ni la ubicación o el tamaño de ningún país o territorio refleja la visión política de IDEA Internacional. Los mapas se utilizan para agregar claridad visual a los datos.